Wrexham Maelor Hospital

Wrexham Maelor Hospital 2018-12-12 Person 5 5 0

I was very impressed by the care I received. Punctual appointments and helpful phone calls. Lovely, friendly staff who were very helpful.

Wrexham Maelor Hospital 2018-12-03 Person 1 5 0

Disgusting!!! 10 hours thrown in the waiting room and no one care! The unique answer to your questions is I’m sorry if you want you can leave is your decision! No respect for patients

Wrexham Maelor Hospital 2018-11-23 Person 1 5 0

Had back pain for 6 days told needed exray blood tests, pain out of control called 999 took me too AE straight to majors dumped wheelchair then taken in corridor too minors in horrific pain could not sit stand for long nurse refused bed for me too lie told nothing waited ten hours kept telling them in pain ohh there's people I'll then at 4 in morning nurse said don't think you see doctor, seen a girl go in with bad foot I was left excuses every time I asked could not stick sitting anymore going numb in leg back came home too lie down they did not moniter me

Wrexham Maelor Hospital 2018-11-22 Person 5 5 0

Wards were understaffed but medical staff did a good job looking after me ,the hospital food was very good

Wrexham Maelor Hospital 2018-11-17 Person 2 5 0

I was referred to the maelor by my doctor with an absyss under my arm which was meant to be drained and investigated as the lump is hard and doctor was concerned this was on a Thursday I got to the hospital and was shown to ward quickly nurses on ward were very sweet but clearly understaffed as they asked me if I wanted pain relief when I was admitted as was never given a surgeon came to see me and I was prepped for surgery then was told an emergency had come in and would be seen later to in day so still no liquids not even water they left me from midday till 8 at night and then told me I wouldn't be seen too I could go home an come back for 7 30 next morning which I did being advised not to drink after midnight the night prior I arrived for 7 30 was prepped at 10am taken actually down to theatre and then wheeled out for an emergency an I would be seen later in day but still not to drink again they left me untill 8 30 that night and told me they couldn't do it and as it was weekend to come back Monday morning I said how disgusted I was as I was dehydrated and had banging headache he asked to look at my arm and then told me I now had cellulitis in it also so antibiotics were needed I said on Monday will this happen again he said they can't unfortunately see the future so if an emergency comes in yes....I am so upset and disappointed I am home now and will return Monday morning but I think it is disgusting that they have left me I am in pain but just because I'm not writhing around on the floor I feel like I have just been left and maybe Monday this will all happen again!!!

Wrexham Maelor Hospital 2018-11-10 Person 4 5 0

Attended the endoscopy unit on Thursday. All the nursing staff were very caring, especially Sabrina. I was treated with the upmost dignity and respect. The procedures were all explained to me, with the exception of when the sedation was being given. The results of the procedure were carefully explained to me . I can't fault the department in any way. I was treated with respect, dignity and well looked after. Thank you to everyone, you are doing an amazing job

Wrexham Maelor Hospital 2018-11-07 Person 1 5 0

My elderly Grandmother attended Wrexham Maelor Emergency Department following a fall on Monday night. It was obvious that she had sustained a fracture to her wrist and was seen quickly by the triage nurse. She was given two paracetamol and told the wait to see a doctor was long. Never did we imagine that she would have been left sat on a chair in the corridor for 9 hours before an X-ray was performed and a temporary cast applied - with which she felt instant relief from the pain she was suffering. The Consulatnt in the fracture clinic clearly stated that this injury should not have been left as it was for the length of time it had. My Grandma was also suffering from pneumonia and had been on a course of antibiotics - she was absolutely not well enough to be left sat in a chair for this amount of time in pain. When the nurses were questioned about the wait we were only told - ‘there is nothing we can do’ ‘there are no beds’ and ‘this is the way it is’. The situation never seemed to be escalated and my family were not kept updated. Very little care and compassion was shown by the staff and we were made to feel like we were being difficult when showing concern for the situation. Not even a blanket or hot drink was offered to her during this time. We fully appreciate how busy the department is but just cannot understand how this is acceptable. We stated at the time of admission we would have been happy to take her home to bed if her wrist could have been immobilised and would have brought her back to the fracture clinic the next day - we were told this was not an option as she needed to see a doctor, this however, is not true as the staff felt it was appropriate to leave her 9 hours before this was done. Surely this situation could have been dealt with more efficiently meaning the experience for my Grandma was a lot less traumatic and less patients waiting in the department unnecessarily.

Wrexham Maelor Hospital 2018-10-29 Person 4 5 0

I found the staff very friendly and informative when I had any questions, which helped in my recovery. I found the nurses especially caring in the theatre area.

Wrexham Maelor Hospital 2018-10-28 Person 5 5 0

All the staff from the cleaners to the consultants and operating doctors were superb. The night staff were patient and caring. No concerns at all, my care was comforting and supportive. I would like to say thank you to everyone involved.

Wrexham Maelor Hospital 2018-10-15 Person 4 5 0

Staff have always been helpful and friendly. The only department where things can be a bit stressful is in the A&E but unfortunately that cannot be helped. The other problem is the people smoking just outside the doors of the hospital even though there are huge signs stating its a no smoking area. Buts get strewn all over the place which must cause the staff problems too.